Paintless Dent Repair FAQ

We have gathered IntelliDent client frequently asked questions and share them with you below. If you have any questions about paintless dent repair or auto hail repair, we would love to hear from you! Send us an email, or send us your question using our online form.

Insurance FAQ

Can a hail damage claim increase my insurance rates?

Absolutely not. Many of our PDR clients are afraid to get the hail damage on their vehicle repaired because they think their insurance rates will sky rocket. Damage that is incurred by “Acts of God,” such as hail, wind, tornadoes and other damage inflicted by  natural disasters, are covered by your comprehensive insurance. Since no one can determine when this type of event is going to occur, insurance companies will not hold these claims against your insurance record.

What happens if IntelliDent’s Estimate is higher than my Insurance Company’s estimate?

Estimates are subjective opinions of damage and often vary widely. Intelli-Dent is familiar and experienced with resolving and negotiating differences and will contact your insurance company directly for any additional funds (called Supplements) necessary to repair your vehicle to its pre-loss condition.

Any estimate done on a hail damaged vehicle can vary greatly depending on the opinion of the inspector. IntelliDent is very experienced when it comes to resolving and negotiating the differences in the inspection amount (Supplements) and can work directly with your insurance company to get the additional funding you need to get your vehicle to its pre-damaged condition.

To read more about Insurance Supplements, visit our Supplements section of our FAQ.

What if my insurance company doesn’t cover a rental car while my car is being fixed?

Most insurance companies will cover any car rental expenses incurred while getting the hail damage on your car repaired. Each insurance provider is a little bit different, so you should contact your insurance provider to get that information.

If your insurance company DOES NOT cover car rental and your car must stay at our shop for repairs, IntelliDent will cover up to $25 per day for a rental car. We will even take care of getting you to your rental car!

How long is my hail damage repair estimate valid?

In most cases, there is no real time limitation in which you must get your car repaired. Something to keep in mind though – when you get the initial estimate, the cost is based upon current labor rates and parts cost, which could potentially increase the longer you wait.

I have hail damage to my car but I decided not to get it fixed. What are my options?

If you choose to forego the hail damage repairs to your vehicle and settle your insurance claim for a cash payment, a restriction for any unrepaired damage will probably be placed on your insurance policy.

What does this mean? You run the chance of having outstanding unrepaired damage deducted from any future Collision or Comprehensive claims on your vehicle. If you choose to repair the hail damage to your vehicle later on, you must notify your agent to have the restriction removed.

Why does my Insurance Check have my name and the Lien Holder’s name on it?

If you are still making payments on your vehicle, the lien holder has financial interest in their investment. They also hold the car title until the loan is paid off in its entirety. To protect the lien holder’s financial investment in your vehicle, they require that the hail damage repairs be completed before the funds be released for payment.

If you have any questions, contact the lien holder. They will explain their policies in more detail. Some financial institutions will allow a re-issue as a double party check or a check with our name and your name on the check as payee’s. This means you do not have to go through the lien holder and this is the process that we prefer.

Before you send the insurance check to your lien holder, give us a call and we will assist you with the process in order to avoid any delay on your Paintless Dent Removal repairs. From start to finish, IntelliDent Paintless Dent Repair will help you with the insurance claims process. IntelliDent has worked with every insurance company and is familiar with their claims process.

If you have ANY questions regarding this process, please don’t hesitate to call us at (888) 959-1763.

Can a car rental agency charge me for hail damage that didn’t exist when I picked up or when I returned their vehicle?

To keep yourself safe in the situation of any car rental situation, we suggest that before you take the vehicle off the premises, you take the following precautions.

  • Before the car leaves the rental lot, take  pictures of the vehicle, from different angles, inside and out.
  • When you return the vehicle, take  pictures of the vehicle, from different angles, inside and out.

Below, we have listed the hail damage and “Acts of God” policies in regards to their rental vehicles.


You are responsible for any and all loss of or damage to the car resulting from any cause including and not limited to collision,rollover,theft, vandalism. Seizure, fire, flood, hail or other acts of Nature.

Loss Damage Waiver is an optional service which, if accepted, eliminates your financial liability for loss or damage to the hertz vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.

IntelliDent engaged a Hertz representative to inquire about pricing. You can see the conversation below.

IntelliDent: How much is your LDW per day.
Hertz Rep: There’s no set price for the LDW because it can vary depending on the type of car you rent.
IntelliDent: Say on a small car rental.
Hertz Rep: I took a look at a psuedo reservation and it was 28.99 per day, so about that amount of course give or take.
IntelliDent: So 28.99 additional a day?
Hertz Rep: Correct.


IntelliDent visited the Enterprise Rent-A-Car website and couldn’t find any information about their policy about the customer responsibility on “Acts of God” damage that could potentially happen to one of their cars.

We called the Enterprise customer service line to get more information regarding their damage policy.

IntelliDent: What kind of “Act of God” protection do you offer on your rental cars?
Enterprise Rep: We offer a damage waiver if the vehicle gets damaged while you are in possession. It depends on the location of the rental car pick-up and size of the vehicle.

I was transferred to a local Enterprise location in Olathe, KS to get their specific rates on a Damage Waiver.

IntelliDent: What kind of “Act of God” protection do you offer on your rental cars?
Enterprise Manager: Our daily Damage Waiver cost is 19.99 per day.  That would cover hit and runs, hit a deer, storm damage or any other “Act of God.” We also have additional protection packages for liability on up at an additional cost.


We visited the Avis website and found their “Act of God” damage policy under their FAQ section.

For an additional fee, Avis will waive or limit the renter’s liability through the purchase of a Loss Damage Waiver at the time of rental. In some cases, renters may be covered for loss or damage to the renter vehicle by their personal insurance or charge card. Such coverage may contain a deductible or may not be primary. Please check with your insurance company or credit card company before you rent.
Loss Damage Waiver (LDW)

Renters may purchase loss damage waiver (LDW) that reduces the financial liability for loss or damage to the Avis car as long as they comply with the terms of the Avis rental agreement. Cost of LDW will vary by location, car group and rate. If you have rental car coverage through your personal insurance or charge card, LDW offers maximum protection while your personal insurance or charge card may contain a deductible.

Since Avis doesn’t display these rates on their website, we called the local Olathe, KS Avis location to get their daily rates. We were taken directly to an automated system. After 3 minutes of waiting, I was disconnected.

I called back and spoke to a representative immediately and he quoted $26.99 – $28.99 per day on most of their cars.


Will my own insurance cover the damage to a Budget car? 
Answer:  Please check with your personal auto insurance company to confirm whether your policy will cover any or all damage to the car. In addition, you may have coverage available to you through your credit card company. You should contact your insurance company and/or credit card company to confirm what coverage, if any, is available for rental cars before renting any vehicle. Only then will you be able to make an informed decision whether to accept our optional Loss Damage Waiver (LDW) protection.

What is Budget Loss Damage Waiver?
LDW isn’t insurance – it’s an option that relieves you of financial responsibility if the rental car is damaged or stolen. LDW is highly recommended for the uninsured but even if you own a car and have automobile insurance, you should consider accepting Loss Damage Waiver to better cover yourself.

  • Alleviates your responsibility for up to the full fair market value of the car if it is damaged, vandalized or stolen during the rental;
  • Alleviates your responsibility for reimbursing the car rental company for any revenue lost during the period that the company is unable to use the car while it is being repaired, or in the event that the car is not recovered due to theft (loss of use).

Some additional things to note about the Budget Loss Damage Waiver

  • LDW is not available in all states, and certain restrictions may apply in some states, Please ask your counter representative for details;
  • Using the vehicle in violation of any of the use restrictions listed on the rental agreement could void LDW and leave the renter fully responsible for any damage to the vehicle.
  • At non-U.S. locations, LDW is not available but Collision Damage Waiver (CDW) coverage may be available which is similar.

Paintless Dent Repair FAQ

What is PDR or Paintless Dent Removal?

At IntelliDent, our proprietary Paintless Dent Removal process uses highly skilled technicians and uniquely designed tools to get in behind the dent and massage and flex the metal back to its original shape rather than covering it up with BONDO and paint. Each dent, no matter how small, must be worked on with one or more PDR tools. Fortunately, metal has a memory and will respond to gentle, even pressure to ease the metal back into its original shape. The paint decompresses along with the metal so that no paint damage occurs.

How has paintless dent repair/removal changed over the years?

Dent repair first appeared about 25 years ago as an innovative way to repair dents and dings on automobile production lines in Europe. Later, it became a more effective, less expensive method for removing small dings and dents from cars made with a thinner grade of sheet metal. Today, the process has evolved into an industry. Now, specially trained technicians utilize state-of-the-art tools to remove extensive hail damage on any vehicle.

Why has Paintless Dent Repair just recently become so popular?

Paintless Dent Removal has actually been around since the 1940’s and made its debut in the United States in the 1980’s.

The number one reason why Paintless Dent Removal has become popular today is because it is an inexpensive and effective alternative to accidental spray paint over-spray, repainting and body filler. Another reason for its popularity, is that in most cases, dent removal can take less than 48 hours to repair.

Insurance Companies are also a major contributing factor to widespread popularity of the Paintless Dent Removal process. When Insurance Companies learned that PDR eliminates the need to compromise the automobiles factory paint finish, therefore – maintaining the vehicles original factory warranty.

Is there any size limit of dents that can be repaired?

Typically, Intelli-Dent’s expert technicians can repair hail damage dents from the size of a dime up to the size of a half dollar and sometimes larger. However, the limiting factor is the relationship between the dent’s depth and diameter. A large shallow dent is much more repairable than a small extremely sharp dent. Each vehicle must be inspected by one of our certified damage appraiser?s to determine the repair-ability.

How long does Paintless Dent Repair take?

Paintless Dent Repairs, depending on the severity of the hail damage, can usually be repaired in 1 – 3 days. No matter how long your repairs take and your car is in our shop, IntelliDent will make sure you have a rental car so you can conduct business as usual!

What is the cost for Paintless Dent Repair?

Every IntelliDent Paintless Dent Repair cost varies depending on the severity of the hail damage  on the vehicle.

Some of the factors that determine the cost of a PDR job are:

  1. The number of dents on the vehicle.
  2. The size of the dents on the vehicle.
  3. The depth of the dents on the vehicle.
  4. The type of metal.
  5. The location of the dents on the vehicle.

IntelliDent offers a FREE on-site estimation performed by one of our experienced sales technicians. You can either set your appointment here or call us at (888) 959-1763.

What should I expect from Paintless Dent Repair / Removal?

IntelliDent promises 100% satisfaction from any Paintless Dent Removal PDR job they perform. Intellident also backs up that promise with a written Lifetime Warranty that is backed by a nationwide network of experienced technicians.

As long as you own the vehicle, Intellident’s work is guaranteed.

Do I have to worry about the dents ever coming back?

No. Metal has a memory and once the molecular structure is realigned to its original form it will stay there.

Will Paintless Dent Repair decrease the value of my vehicle?

No. The Paintless Dent Repair (PDR) process is the removal of hail dents or other types of damage from a vehicle’s exterior surface panels without disturbing the finish. This also means that your car will require NO painting. Our technicians don’t have to worry about matching any cover-up paint with your cars original factory paint job.

Will the Paintless Dent Repair process affect the Manufacturer Paint Warranty on my car?

No. One of the major advantages of the Paintless Dent Repair process is that it does not affect the warranty on the car’s paint or finish.

How is Paintless Dent Repair (PDR) environmentally friendly?

The IntelliDent Paintless Dent Removal process is paintless. What does “paintless” mean for the environment? There are no noxious paint fumes, or volatile organic compounds (VOCs), that can permeate the ozone layer. Additionally, the threat of paint thinners that could accidentally be washed down into the public drainage system and potentially get into the local drinking water supply is eliminated.

What vehicles are good candidates for the Paintless Dent Repair (PDR) process?

The Paintless Dent Repair PDR process is historically employed to repair damage that occurs when a car’s outer panels are compromised by hail damage or struck by an similar object. For the PDR process to work correctly, the paint on the cars outer panels must not have compromised the finish of the vehicle.

To repair a dent using the PDR process, the technician must be able to access the backside of the dent in order to reverse the effect of the impact.

Vehicles that are NOT good candidates for Paintless Dent Repair (or Removal) are:

  • Dents less than  1″ away from the edge of the hood, door, wheel well, trunk and fender panel.
  • Dents that have damaged the finish of the car panels. For example, if the paint is chipped, scratched or gouged.
  • Dents that are not accessible from the backside of the vehicle.
  • Fuel doors.
  • Metal or chrome bumpers.

Can I remove hail damage from my car myself?

You might see an advertisement for a “Hail Dent Removal Kit” or other unfounded tips that require a plunger, hair dryer or dry ice for removing the dents from your car. This might seem like a great “quick fix” solution but can potentially do more damage to your car and you could end up spending MORE money to get the dents repaired correctly.

Paintless Dent Removal is any Insurance Companies preferred method for repairing vehicular hail damage. Since the PDR process removes the dents and eliminates the need for repainting, the manufacturer’s paint warranty is not voided.

Additionally, the IntelliDent Paintless Dent Removal process is guaranteed with a Lifetime Warranty and we will get it done right the first time.

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